30-Day Return Policy

Commercial Stove Parts accepts eligible returns within 30 days after delivery.

Return Requirements

To qualify for a return, the part must be:

• Brand new, unused, and never installed.
• Free of grease, gas residue, tool marks, mounting marks, or other signs of use.
• Returned in its original factory packaging with all included hardware and documentation.
• Accompanied by the order number, invoice, or other proof of purchase.

Parts showing signs of installation, mounting, or use cannot be returned.

How to Start a Return

Before sending anything back, contact us at 1.rnr.industries@gmail.com within 30 days after delivery to request return authorization.

After your return is approved, securely package the part and send it to:

Commercial Stove Parts
9530 Myron Street
Pico Rivera, CA 90660
United States

(562) 445-5489

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when an item is not damaged or defective and the correct item was shipped. This includes parts ordered incorrectly or parts that do not fit because the equipment model, part number, measurements, or fuel type were not confirmed before ordering.

If the item arrived damaged or defective, or Commercial Stove Parts shipped the wrong item, contact us before returning it. We will provide return instructions and cover the appropriate return shipping costs.

Original shipping charges, if any, are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us promptly if the item is damaged, defective, or different from what you ordered so we can evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

• Parts that have been installed, mounted, used, altered, or damaged after delivery.
• Parts showing grease, gas residue, tool marks, scratches, or other signs of installation.
• Custom-made or special-order parts.
• Items returned without their original packaging, hardware, or documentation.
• Final-sale items clearly identified as non-returnable before purchase.

Contact us before ordering if you are uncertain whether a special-order item can be returned.

Exchanges

We do not process direct exchanges. The fastest way to receive a different part is to complete an approved return and place a separate order for the replacement.

Refunds

Once we receive and inspect the returned part, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 3–5 business days. Your bank or credit-card company may require additional time to post the refund.

European Union Orders

For merchandise shipped into the European Union, customers may have additional cancellation or return rights under applicable law, including a 14-day cooling-off period. Returned parts must still be unused, uninstalled, in their original condition and packaging, and accompanied by proof of purchase, except where applicable law provides otherwise.

For questions about a return, contact 1.rnr.industries@gmail.com.